JustCall

AUGUST 5, 2020

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. What are Sales Tools?

Sales 98

Sales CRM Analytics Accountability 98

NobelBiz

SEPTEMBER 12, 2023

It delves into agent-customer interactions, revealing both the quantity and quality of these engagements. Understanding the Average Talk Time metric Average Talk Time represents the actual duration an agent spends conversing with a customer. A lower ATT typically indicates quicker issue resolution and streamlined customer service.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

aircall

SEPTEMBER 12, 2016

It has been a simple task and easier for customers to reach you as they are directly in touch with the company. Never underestimate the essence of calls to business growth and success. Click-to-call, or click-to-talk, is a means of communication whereby a person clicks a button so as to connect to another different person in real time.

Customer Experience 48

Customer Experience Inbound sales voip Sales 48

aircall

JULY 28, 2017

Contrary to what your sales team might be chanting as they uncork that bottle of champagne, a customer’s loyalty isn’t won when they sign up for your service. Relationships can quickly sour if customers fail to see value in your solution, find it too difficult to use, or simply lose interest. Retention comes from that.

Outbound sales 97

Outbound sales Abandon Call Construction Sales 97

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Recommended Read: All You Need to Know About VoIP Phone Systems: A Complete Guide. VoIP Features for Sales and Customer Support Teams. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics.

Analytics 93

Analytics Government APIs Metrics 93

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Outbound and inbound customer services should be constantly measured to be improved. Using this information, you’ll learn how much time they need to respond to one customer query. First Call Resolution.

Call Center 52

Call Center Metrics Abandon rate Management 52